Customised Training
Assertiveness in Action
Increase your self-confidence. Be proactive, stand up for yourself and enhance your experience of life.
Recognise your rights and values and respect the rights of others. Maintain your dignity and express yourself clearly and confidently.
In this course you will recognise your strengths and areas for improvement when communicating with others.
Learn to say "No" gracefully and utilise assertive communication techniques. You will lead the way, advance yourself and command respect from others.
Who will benefit:
Especially suitable for any group or team within any organisation who want to build self-confidence
and maintain relationships through communicating more effectively.
Topics covered may include:
- distinguishing assertive, aggressive and submissive behaviour
- discovering the components of assertive communication
- understanding the impact of your assertiveness style
- adapting to the communication styles of others
- dealing with confrontation and the difficult behaviour of others
- being proactive - responding versus reacting
- developing strategies – demonstrating assertiveness
- giving and receiving feedback
- gaining attention and respect through body language.
Duration: This course is available in two half days or one day formats.
Telephone: +61 (08) 9361 0244
Facsimile: +61 (08) 9361 6784
Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100
Email: info@phoneforward.com.au
ABN: 95 051 715 506