Phone Forward | Custom Phone Training Perth

Customised Training

The Best of Outbound Calling

Become a First Class Team of Sales Champions!

Ever feel that your team could improve their productivity by picking up the telephone more often and making telemarketing or sales calls to prospects or customers? The Best of Outbound Calling will help them maximise the opportunity on every call they make.

This program can be customised specifically for those on your team who initiate outbound calls to make appointments, generate leads, manage customer relationships and complete sales by telephone. They will discover how not to take "no" personally and focus on setting goals, building relationships and improving their productivity.

They will leave this program with scores of tips and techniques to guarantee immediate results and stay on track. That winning edge will make it so easy!

Who will benefit:
This program will be customised to suit your organisation's specific needs. Especially suitable for sales teams in small and medium size business, corporate teams, and for call/contact centre teams.

Sample topics covered can include how to:

manage their time to increase their productivity
utilise the qualities and practices of the outbound calling champion
prepare for their calls to maximise success
know confidently what to say after they've said "hello"
manage their tone, pitch, inflection and tongue!
actively initiate their outbound telephone calls and achieve their call objectives
improve their call handling skills to provide superior customer service
recognise sales opportunities and seize them before someone else does
provide value added services by up-selling and cross-selling
develop a call guide that works for everyone and produces results
track their performance to create the ultimate edge.

Duration: This program is available in a series of half day, one day and two day customised formats.

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