Phone Forward | Telephone Training Perth | Coaching for Great Results

Customised Training

Coaching for Great Results

Learn the art of Telecoaching and coach your team towards realising their full potential.

A quality customer contact operation depends on clear objectives, appropriate knowledge, efficient systems and well-developed coaching skills to achieve effectiveness, efficiency and consistency.

Customer service representatives, sales agents, credit personnel and help desk operators can easily develop good or bad habits and gain or lose skills due to the high volume of interactions they manage every day and week. For this reason all successful customer contact environments have integrated continuous coaching into the management of their customer contact team.

This program can be customised to guide your team towards realising their full potential. Identify your preferred coaching style and understand the what, how, when and why of coaching so that you can achieve great results with your team!

Who will benefit:
This program will be customised to suit your organisation's specific needs.

Especially recommended for existing or potential team leaders or managers. Anyone who has responsibility for the performance and development of others in a customer service, frontline, sales, credit or helpdesk environment will benefit from this program.

Sample topics covered can include:

setting up a coaching program
distinguishing your preferred coaching style
enrolling your team members in the coaching process
preparing for your coaching session to maximise your success
actively initiating a successful coaching conversation
motivating others to motivate themselves
developing a coaching schedule that works for you and your team
coaching your team towards high performance
turning challenges into solutions using the six key coaching principles.

Duration: This program is available in a series of half day or one day formats.

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