Customised Training
Conflict Resolution
When groups of human beings communicate, conflict is inevitable and differences need to be resolved.
What is important is how you handle conflict.
In this course you will develop effective strategies to resolve conflict in a constructive and productive way.
Reduce your stress through managing relationships to produce positive results.
Who will benefit:
Especially suitable for any group or team within any organisation who handle conflict and resolve difficult
situations with other people.
Topics covered may include
- understanding the elements of conflict
- identifying different reactions and attitudes to managing conflict
- utilising active listening and appropriate assertiveness skills
- managing emotions
- demonstrating a willingness to resolve
- identifying the win/win approach for both parties
- mapping the conflict
- negotiating alignment solutions for both parties.
Duration: This course is available in a one day format
Telephone: +61 (08) 9361 0244
Facsimile: +61 (08) 9361 6784
Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100
Email: info@phoneforward.com.au
ABN: 95 051 715 506