Phone Forward | Telephone Training Perth | Contact Centre Team Leadership

Customised Training

Call/Contact Centre Team Leadership and Team Development

Lift the level of your call and contact centre team performance by developing your team leaders with intensive customised programs designed exclusively for your contact centre

Who will benefit:
This program will be customised to suit your call/contact centre's specific needs.

Especially recommended for existing and potential team leaders, coaches and supervisors

Sample topics covered can include:

team planning
setting up a coaching program
building a Quality Call
undertaking call observation, analysis and diagnosis
completing a quality listening accreditation process
achieving calibration
mastering feedback and coaching skills for managing improved performance
developing communication skills for the counselling process
demonstrating effective leadership and delegation
running an effective meeting
problem solving and decision making
selling your ideas to others
managing time, relationships and emotions
generating motivation, reward and recognition

Duration: This program is available in half day and one day customised formats.

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