Customised Training
Effective Teleconferencing
Ever participated in a teleconference when whoever gets in first "holds the floor" and rambles on and suddenly time's up and there's still a long list of items left to discuss?
Have you ever felt unsure about not knowing who is listening in at the other end and being frustrated with no access to body language and feedback?
Sometimes people are hard to hear; others hold trivial conversations and when decisions are finally being made, the appropriate people aren't in attendance because time differences between states weren't considered.
If this sounds familiar you may want to improve the quality and effectiveness of your teleconferences by designing standards and guidelines that enhance relationships and produce successful outcomes.
Who will benefit:
This program will be customised to suit your organisation's specific needs.
Especially recommended for any organisation who communicates with internal and external customers by teleconference.
Sample topics covered can include:
- planning an effective teleconference
- developing a set of standards and guidelines
- effectively managing any conversation within a teleconference
- exploring the barriers to communication during a teleconference
- dealing with varying situations which may occur during any teleconference
- speaking in positive, proactive language
- ensuring your message has been received accurately
- gaining agreement for any commitment
- leaving everyone clear about the outcomes
- effectively rounding off the teleconference within the timeframe
- ensuring what you agreed is implemented.
Duration: This program is available in a half day customised format
Telephone: +61 (08) 9361 0244
Facsimile: +61 (08) 9361 6784
Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100
Email: info@phoneforward.com.au
ABN: 95 051 715 506