Phone Forward | Telephone Training Perth | Quality Credit Collection Techniques

Customised Training

Best of Telephone Collection Collection Skills

Achieve your Team Collection Targets with Ease

Develop your team's telephone credit collection skills to ensure that every conversation they have produces the best possible result.

The purpose of this course is to develop telephone collection excellence so that your team can maintain profitability and reach their collection targets. Have your team learn the keys to moving more of their collection calls to firm arrangements. With a little bit of planning, credit collection can be turned into a positive experience by utilising simple techniques to get customers to pay.

Who will benefit:
This course will be customised to suit your organisation's specific needs. Especially suitable for teams in small and medium size business, local government, state government and federal government agencies, corporate teams, and for call/contact centre teams.

Sample topics covered can include how to:

understand the role of the credit collection professional
establish the pre-requisites for success
prepare for each call by evaluating the account to ensure success
demonstrate a structured approach to the quality credit collection call
follow the structure of the call process whilst maintaining a personal approach
maintain good customer relations during the collection call process
utilise advanced communication skills and negotiation techniques
review and explain the status of the account and move to a firm agreement
have the courage to keep going with a customer who's stalling for time.

Duration: This program is available in a series of half day and one day customised formats.

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