Phone Forward | Custom Phone Training Perth | Turning Enquiries Into Sales

Customised Training

Turning Incoming Sales Enquiries into Customers

Close More Sales with the Telephone

Ever wanted your team to master the fine art of selling over the telephone? Make the most of every incoming enquiry call by discovering practical strategies that will send your team on their way to success!

This program has been specifically designed to develop telephone selling excellence to ensure that every incoming sales conversation your team members have produces the best possible result.

Increase your team's conversion rate of enquiries to confirmed sales and watch your figures soar!

This program is a must for organisations who generate calls from marketing and advertising media.

Who will benefit:
This program will be customised to suit your organisation's specific needs. Especially suitable for sales teams in small and medium size business, corporate teams, and for call/contact centre teams.

Sample topics covered can include how to:

make the most of every incoming enquiry call
have your team's sales results soar by increasing their conversion rate of enquiries to confirmed sales
design their conversations to ensure sales decisions are made and results are dramatically improved
improve their voice quality and listening skills
distinguish their natural thinking styles and recognise each customer's individual needs
determine each customer's needs by discovering their reason for buying through effective questioning
add value to every call by selling personalised benefits
design each conversation to maximise cross-selling and up-selling opportunities
manage customer concerns and objections effectively
increase profits with professionalism and ease.

Duration: This program is available in a series of half day, one day and two day customised formats.

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