Public Training Courses
The Best of Outbound Calling
From Call Reluctance to Being a Champion!
Ever feel that resistance to picking up the telephone and making a telemarketing or sales call to a prospect or a customer? The Best of Outbound Calling will help you to break through your reluctance in making that call.
This course is specifically designed for those who initiate outbound calls to make appointments, generate leads, manage customer relationships and complete sales by telephone. You will discover how not to take "no" personally and focus on setting goals, building relationships and improving productivity.
You will leave this course with scores of tips and techniques to guarantee immediate results and stay on track. That winning edge will make it so easy!
Who will benefit:
Especially recommended for people who initiate outbound calls to make appointments, generate leads,
manage customer relationships and complete sales by telephone. Anyone in an outbound telephone contact
environment, regardless of experience, who wishes to enhance their skills and confidence in outbound
call management would benefit from this course.
Elements
During this highly practical workshop you will discover how to:
- manage your time to increase productivity
- tilise the qualities of the outbound calling champion
- prepare for your call to maximise success
- know confidently what to say after you have said "hello"
- manage your tone, pitch, inflection and tongue!
- actively initiate an outbound telephone call and achieve your call objectives
- improve your call handling skills to provide superior customer service
- recognise sales opportunities and seize them before someone else does
- provide value added services by up-selling and cross-selling
- develop a call guide that works for you and produces results
- track your performance to create the ultimate edge.
Duration: One day, 8.30am – 4.00pm
This course can be customised and delivered in house for your organisation's specific needs
Telephone: +61 (08) 9361 0244
Facsimile: +61 (08) 9361 6784
Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100
Email: info@phoneforward.com.au
ABN: 95 051 715 506