Phone Forward | Custom Phone Training Perth | Best Telephone Selling Skills

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The Best of Telephone Selling Skills

This program has been designed to develop telephone selling excellence to ensure that every sales conversation you have produces the best possible result. You may be experienced in selling by telephone already. You may be just starting into the world of telephone selling. Increase your conversion rate of enquiries to confirmed sales and watch your figures soar!

Ever feel that resistance to picking up the telephone and making a call to a prospect or a customer? Break through your reluctance to making that call. If you initiate calls to make appointments, generate leads, manage customer relationships and complete sales by telephone, you will discover how not to take "no" personally and focus on setting goals, building relationships and improving productivity. You will leave this program with scores of tips and techniques to guarantee immediate results and stay on track. That winning edge will make it so easy!

Who will benefit:
Those who handle incoming telephone sales enquiries or anyone in an outbound telephone contact environment, regardless of experience. Especially for all reservations staff, call centre sales agents, orders personnel, internal sales people, retail store assistants, telesales representatives and account managers. Anyone who handles incoming sales enquiries regardless of experience, who wishes to enhance skills and confidence. Recommended for those who initiate calls to make appointments, generate leads, manage customer relationships and complete sales.

Elements

distinguish your natural thinking style and recognise your customer's individual needs
the qualities of the telephone selling champion
manage your time to increase productivity
prepare for your call to maximise success
know confidently what to say after you have said "hello"
make the most of every incoming enquiry call
actively initiate an outbound telephone call and achieve your call objectives
improve your voice quality and listening skills
improve your call handling skills to provide superior customer service
determine the customer's needs by discovering their reason for buying
recognise sales opportunities and seize them before someone else does
add value to every call by selling personalised benefits
design each conversation to maximise cross-selling and up-selling opportunities
manage customer concerns and objections effectively
design your conversations to ensure sales decisions are made and results are dramatically improved
develop a call guide that works for you and produces results
track your performance to create the ultimate edge

Duration: Two days, 8.30am – 4.00pm

This course can be customised and delivered in house for your organisation's specific needs

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