Public Training Courses
Excellence In Customer Management
Learn the principles of delivering extraordinary customer service in this one-day course through demonstrating the ten key steps of a quality customer contact
You will visit the sins of internal customer service, learn the impact of attitude and practise key communication skills for building quality customer relationships. Discover the benefits of 'going the extra mile' by turning good service into great service
Elements
In this hands-on course you will learn how to:
- Take ownership and be the driver of customer service
- Identify the key concepts and components of customer service excellence
- Learn how to provide a superior level of service to both internal and external customers
- Understand the dynamics of why customers remain loyal
- Respond proactively to any customer situation by utilising key communication skills
- Improve listening, empathy and assertiveness techniques
- Deliver quality customer service through cooperation, flexibility and collaboration
- Demonstrate positive language and telephone courtesy techniques
- Communicate proactively, by going the extra mile
Numbers are limited, so book early!
Duration: One day, 8.30am – 4.00pm
This course can be customised and delivered in house for your organisation's specific needs.
Telephone: +61 (08) 9361 0244
Facsimile: +61 (08) 9361 6784
Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100
Email: info@phoneforward.com.au
ABN: 95 051 715 506