Phone Forward | Telephone Etiquette Perth | Effective Team Leadership Western Australia

Public Training Courses

Effective Team Leadership Skills

Maximise your Team's Performance through the Principles of Team Leadership.

Are you so busy doing yesterday's tasks that you haven't had a chance to even think about developing your team?

Lead your customer contact team towards maximum energy, enthusiasm and effectiveness. Explore the key skills and qualities of being an effective leader. Discover your preferred leadership style and recognise the value of using different styles depending on the needs of your team.

You will learn how to maximise your team's performance through applying the principles of team leadership and utilising them as productive tools in the monitoring, coaching and motivation of effective customer contact centre teams. With the principles that you'll learn in this course you and your team will rediscover the meaning of team spirit whilst reaping personal and company rewards!

Elements
In this highly practical workshop you will learn how to:

set your priorities by determining the key practices of being a team leader
manage your time and your team
distinguish your preferred leadership style
create empowerment with your team through your leadership style
utilise team building tools for positive, proactive, productive behaviour
increase the value of the performance management process
turn a team meeting into a motivational process
demonstrate communication skills for resolving issues quickly and effectively
review your most appropriate monitoring and measuring options
develop strategies for monitoring individual and team performance
utilise essential coaching skills to conduct a coaching session
coach for continuous improvement
manage "no buy in" or behaviour modification by team members
develop a fun calendar to reward and recognise your team.

Who will benefit:
Especially recommended for existing or potential team leaders, supervisors or front line managers. This program is for anyone who has responsibility for the leadership of a team and is responsible for developing the performance of their team members.

Duration: Two days, 8.30am – 4.00pm each day.

This course can be customised and delivered in house for your organisation's specific needs

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