Phone Forward | Telephone Etiquette Perth | Quality Credit Collection Techniques

Public Training Courses

The Best of Telephone Collection Skills

Achieve your Collection Targets with Ease

This quality workshop has been specifically designed to develop telephone credit collection skills to ensure that every conversation you have produces the best possible result.

You may be experienced and successful in credit collection by telephone already. You may be just starting in the world of debt recovery. The purpose of this course is to develop telephone collection excellence.

You will learn the keys to moving more of your collection calls to firm arrangements. With a little bit of planning, credit collection can be turned into a positive experience by utilising simple techniques to get customers to pay.

Who will benefit:
Recommended for everyone who deals with overdue accounts by telephone. Especially recommended for people working in a credit control / credit management role regardless of experience, who wish to enhance their skills, confidence and success.

Elements
During this highly practical workshop you will discover how to:

understand the role of the credit collection professional
establish the pre-requisites for success
prepare for each call by evaluating the account to ensure success
demonstrate a structured approach to the quality credit collection call
follow the structure of the call process whilst maintaining a personal approach
maintain good customer relations during the collection call process
utilise advanced communication skills and negotiation techniques
review and explain the status of the account and move to a firm agreement
have the courage to keep going with a customer who's stalling for time.

Duration: One day, 8.30am – 4.00pm

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