Phone Forward | Telephone Etiquette Perth | Turning Enquiries Into Sales

Public Training Courses

Turning Enquiries into Confirmed Sales

Close More Sales with the Telephone

Ever wanted to master the fine art of selling over the telephone? Make the most of every incoming enquiry call by discovering practical strategies that will send you on your way to success!

This course has been specifically designed to develop selling excellence to ensure that every incoming sales conversation you have produces the best possible result. You may be experienced and successful in selling by telephone already. You may be just starting in the world of telephone selling.

Increase your conversion rate of enquiries to confirmed sales and watch your figures soar!

Who will benefit:
Essential for any person who handles incoming sales enquiries. Especially for all reservations staff, call centre sales agents, orders personnel, internal sales people, retail store assistants, telesales representatives and account managers. Anyone who handles incoming sales enquiries regardless of experience, who wishes to enhance their skills and confidence will benefit from this workshop.

This course is a must for organisations who generate calls from marketing and advertising media.

Elements
During this highly practical workshop you will discover how to:

make the most of every incoming enquiry call
make your sales results soar by increasing your conversion rate of enquiries to confirmed sales
design your conversations to ensure sales decisions are made and results are dramatically improved
improve your voice quality and listening skills
distinguish your natural thinking style and recognise your customer's individual needs
determine the customer's needs by discovering their reason for buying through effective questioning
add value to every call by selling personalised benefits
design each conversation to maximise cross-selling and up-selling opportunities
manage customer concerns and objections effectively
increase profits with professionalism and ease.

Duration: One day, 8.30am – 4.00pm

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