Public Training Courses
Verbal Victory
Three Hour Training Course
During this action packed training session acquire the skills and tools to professionally diffuse angry, abusive, unhappy and unreasonable people.
In this intensive course learn how to maintain composure, focus on a resolution and not let the situation ruin your day or affect other aspects of your duties.
This program uses interactive and theoretical learning to help you feel more confident in successfully managing difficult situations with a positive outcome for your organisation.
Duration: Half day, 9:00am – 12:00noon
This course can be customised and delivered in house for your organisation's specific needs
Telephone: +61 (08) 9361 0244
Facsimile: +61 (08) 9361 6784
Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100
Email: info@phoneforward.com.au
ABN: 95 051 715 506