Phone Forward

Training Services

Welcome to Phone Forward's services.

Whether you choose a public training course or a customised program specifically for your needs, Phone Forward assures you that all projects deliver quality based on quality processes and industry best practice.

At Phone Forward, we pay special attention to creating a professional and comfortable learning environment to enable your participants to gain the most out of each course.

Every program is developed as a motivational process
Every program is delivered with inspiration and fun
Every program is ended with impact!

Public Training Courses

• Customer Contact Essentials
  • Excellence In Customer Management
  • The Best of Telephone Courtesy and Etiquette
  • Dealing With Difficult Customers
  • Effective Team Leadership and Development
  • Verbal Victory

• Team and Leadership Development Essentials
  • Effective Team Leadership and Development

Customised Courses and Programs for Your Needs

• Customer Contact Essentials
  • Excellence In Customer Management
  • The Best of Telephone Courtesy and Etiquette
  • Best of Outbound Calling
  • Dealing With Difficult Customers
  • The Best of Telephone Collection Skills
  • Quality Telephone Customer Contact Skills
  • Turning Telephone Enquiries Into Confirmed Sales

• Team and Leadership Development Essentials
  • Effective Team Leadership and Development
  • Call/Contact Centre Team Leadership and Team Development
  • Coaching For Great Results
  • Quality Call Program
  • Effective Teleconferencing
  • Managing Time, Relationships and Emotions

• Business Communication Essentials
  • Effective Speaking
  • Advanced Speed Reading
  • Plain English Business Writing
  • Conflict Resolution
  • Assertiveness in Action

Phone Forward also offers a range of complementary services, including:

Call Centre Traineeships

Assessment Tools For Improving Performance

Or Email Us with your specific requirements and we can customise programs specially for your needs.

© Phone Forward PTY LTD 2009

Phone Forward Pty Ltd : Telephone +61 (08) 9361 0244 : Facsimile +61 (08) 9361 6784 : Email info@phoneforward.com.au

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Telephone: +61 (08) 9361 0244 Facsimile: +61 (08) 9361 6784 Street Address: Suite 18b (lower level) 328 Albany Highway (cnr. Harper Street) Victoria Park WA 6100 Email: info@phoneforward.com.au ABN: 95 051 715 506