Phone Forward | Telephone Training Perth

Testimonials

Phone Forward has designed, developed and delivered highly successful training tools and practical skills to enhance performance for local, state and federal government, small and medium business, national and global companies in Australia.

Living proof of what you can achieve is contained in the many letters we receive from our delighted customers, with samples as follows:

Encourage other staff

"I will be going back to my place of work to encourage other staff to participate in this course, it is for all staff in the front office and all those who answer calls on a daily basis."

- Sheriff's Office

Dependable and quality service

"Phone Forward has played a critical and valuable part in our operations success here in Asia Pacific over the years, providing a dependable and quality service ...thank you for a job well done."

- Landmark Graphics

Our members are calling for more

"The day was very successful and our members are calling for more. The members who attended the workshop felt a lot more comfortable in dealing with their clients over the phone and were able to put the useful tips into practise. Thanks for a job well done."

- Australian Institute of Credit Mamagement

Uniform, professional image

"Excellent! My thoughts went from 'this will have little value to me' before the course, to 'if we all use these methods, we will present a uniform, professional image to all we have contact with' at the end of the course."

- Government Employees Superannuation Board

A worthwhile investment we gladly recommend

"All four team leaders who attended have returned more confident in their abilities and with a renewed vigour for the role. As well, they have acquired new skills, which they can utilise in our workplace. All of this has proven the workshop to be a worthwhile investment and we thank you for your involvement.

- Business Development Manager, BankSA Adelaide

Our staff have benefited greatly

"In our business, the first and most often, the only contact we have with our customers is by 'phone, especially when contacting for overdue payment. Our staff have benefited greatly from Phone Forward's training; learning skills and techniques to markedly improve their effectiveness in obtaining promise for payment"

- National Training Unit, General Motors Acceptance Corporation

Well organised, informative and educating

"I believe the staff benefited from a well organised, informative and educational program"

- RSM Bird Cameron

Their knowledge and expertise in this field is invaluable

"We approached Phone Forward, who were recommended to us to design an ongoing program that would suit our particular industry. The pre-course work that was carried out by Phone Forward gave them a greater insight into our industry and assisted in the structure of a program that would deliver results. I have no hesitation in recommending Phone Forward to any prospective clients, they will find as we have their knowledge and expertise in this field is invaluable"

- General Manager - Thrifty Car Rental

Valuable tools relevant to our needs

"The staff learnt valuable tools to help them in everyday situations and everyone participated with great interest. Your training helped us ensure that our service standards and communication skills are of a high standard. Thank you for making this course relevant to our needs"

- Front Office Manager, Hyatt Regency Perth

An immediate and positive outcome in building better relationships

"We have noticed a marked improvement in telephone techniques since the course began and have had positive feedback from participants and internal customers. One of the important features of the sessions was the opportunity for staff from difference branches to meet and work together as a team. This had an immediate and positive outcome in building better relationships between the branches"

- Operations Manager, SKG Radiology

Our internal customers and clients have also commented on the improvement

"Not only do the receptionists now feel more comfortable and confident but our internal customers and clients have also commented on the improvement. I am sure we will be dealing more with Phone Forward in the future and would happily recommend them to other companies"

- Training and Development, Bunnings Building Supplies

Extremely beneficial to our organisation

"These training courses were attended by all our management and employees and the consensus was that the training was extremely beneficial to our organisation which relies heavily on establishing good client rapport and maintaining close client relations which result from client telephone enquiries"

- General Manager, Credit Force

Please call us at Phone Forward and we will provide you with the names of many customers who can let you know about the quality, the value and the results you can expect from your course, program or presentation.